This was our first personal auto transport experience. Our other vehicle was shipped at gov't expense. We choose Magic Carpet because of its high ratings. Price: Price was comparable with other transport companies. Customer service: Not all of the employees could answer my questions over the phone. I had to ask for my customer tracking number. It was not sent to me - I had to ask. Origin Pickup: The first pickup date we were given was not at all close to the dates I had given as our "window. Destination Pickup: We received an email that our vehicle had arrived at our destination and ready for pickup, but when I called Matson it was not available. Communication: Overall, it was a very confusing experience. We had a much better experience with the gov't sponsored transport.
Shipment Details
Origin State:
Alabama
Pickup:
Early
Destination State:
Hawaii
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3916456
Quote or Order Cost:
$1884
Car Condition
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