Company Response Review Report Review
Sue Garrison 360-853-2830

John Tanner Submitted this review about Magic Carpet Auto Transport
Review made Live: 8/9/2013 12:38:00 PM
Overall I am satisfied with the service provided. The price was almost $200 more than the estimate and the pick up date was two days late and required me to make some special accommodations. But I still feel like I got a good price and I now have my car! The car transport time exceeded my expectations (in a good way). My only regret is that Magic Carpet isn't transporting the rest of my household items (that's another story and I will review that company elsewhere). I received excellent customer service with Sue Garrison. I felt like my auto transport was a priority to her and she worked hard to make everything happen.
Shipment Details
Origin State:
Massachusetts
Pickup:
Late
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1002517
Quote or Order Cost:
$1375

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 8/9/2013 3:14:00 PM
sue@magiccarpetautotransport.com 360-853-2830 Hi John, thanks so much for posting a review for me. Yes, we booked a bit early and because of that we tried to get a lower amount but ultimately it is up to the carriers to decide the going rate of the day which turned out to be $145 more than that 1st estimate. Getting the lowest rate is the goal but sometimes we try a little too low as was with yours. I'm glad mostly all went well and hope all is well with your move. Thanks again, Sue