sue@magicarpetautotransport.com 360-952-1742 Hanh, Very sorry that the language barrier left you confused. After we spoke, I even sent you an email laying out how this business works. You are the one who wanted to price match with another company at the $1070 and I advised against it. I also not only gave the $25 normal discount for military, but actually gave you a $75 discount off the broker fee. I am always very thorough in explaining this business as you can see in my very many 5 star reviews. You placed your order on Feb 4 and I had a carrier for you on Feb 7. That is better than the industry standard. Also, you never signed any paperwork and I told you from the beginning you were never obligated to anything until your vehicle was picked up and you have to agree to the terms of the carrier before we release him to you, which you did. Inever charged your card the deposit until you agreed to the everything and your vehicle was in transit. I spent a lot of time with you on the phone and was always available when you called and emailed. I did provide you with 5 star service and I was always 100% upfront and honest with you. I do hope that if you decide to post reviews for people in the future, you make sure you know what you are talking about first.