Company Response Review Report Review
5-STAR SERVICE – CALL GREG BAILEY  -  (800) 901-6452

Kathy R Submitted this review about Magic Carpet Auto Transport
Review made Live: 12/11/2012 4:09:00 PM
I am a very satisfied customer of Greg Bailey and Magic Carpet.  I called three companies for quotes, with the thought that I would chose the middle quote.  But I chose the lowest because of the very positive impression Greg made.  He lived up to that first impression throughout the process.  His communication, by e-mail and phone, was excellent.  He turned down one or two transport offers well above his quote.  After a few quiet days, a carrier asked for a little more, and I readily authorized an additional $100.  We were still well below the quotes from other brokers.   Once I said "go," things happened with disconcerting swiftness.  Not a bad thing!  But the guy at the pick-up end and I both wondered if the whole deal would have come undone if one of us happened to be in a cellphone dead zone.  Greg and I negotiated and closed the deal via cellphone while I was cycling through the hollows of the local mountains!  BTW, it probably helped that I was patient and flexible.  From Transport Reviews, it seems that some unhappy customers have too-tight schedules and/ or unrealistic expectations.
Shipment Details
Origin State:
Colorado
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15473
Quote or Order Cost:
$1350

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 12/11/2012 4:47:00 PM
Kathy..Thanks so much for your honesty and kindness. Working with you was, my pleasure of course. Our ENCLOSED CARRIERS offer the best service nationally. Staying on top of the current markets allows us company wide, to save consumer dollars while providing you exemplary FIVE STAR SERVICE...HAPPY HOLIDAYS...Greg Bailey...greg_b@magiccarpetautotransport.com