Company Response Review Report Review
Not a 5 star service company

MNtoCT Submitted this review about Magic Carpet Auto Transport
Review made Live: 12/3/2012 6:28:00 PM
I chose this company based on its rating but was disappointment with the service that I received.

After confirming my order with the company I never heard back from them or received any updates. I called couple times and I was told that they were trying to find a carrier. Finally when there was no news about the pickup 2 days before the schedule I called them again and someone else in the company decided to have a look at my order. They were able to find a Carrier but I was told that it would now cost me $110 more than the quote. Since I had to have my car shipped I had no choice but to accept the increased quote.

The car was picked up on time but it took 12 days (longer than the 7 days that I was originally quoted). In the end I will think really hard before going through this company again.
Shipment Details
Origin State:
Minnesota
Pickup:
On Time
Destination State:
Connecticut
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15149
Quote or Order Cost:
$755

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 12/4/2012 5:44:00 PM
CASEY JACKSON / DIRECT FOR FREE QUOTES EMAIL casey@magiccarpetautotransport.com So Sorry you feel this way about our company ,We truly give our all on every order and when i called with this option with this carrier you said it would be fine . The extra cost always comes from the carrier and was just an option that we call you with . Thanks for your business and call if i can help again , Casey J