~***Please contact KALEIGH JO MONTGOMERY @ 800-901-6452, 360-834-2900 OR kaleigh@magiccarpetautotransport.com for your Complimentary Quote and for warm welcoming, honest service!!***~ - - - - - Thank you for posting your review on Transport Reviews. I will take your feedback and use it, however, I do know that your experience working with me was unfortunately not what it could have been, and you did not get to experience the level of customer service I am highly capable of providing, and on a daily basis, do provide to so many of Magic’s customers. I will state though, that I thought a follow up call had been made after the delivery of your vehicle was confirmed by the carrier. My schedule has me in the office Thursday – Monday, so if anything occurs on my orders while I am out on Tuesdays and Wednesday, typically my manager or a co-worker will follow up with the customer. When this follow up call is made it doesn’t always mean the representative speaks with the customer, but it suggests that an attempt was made. When I returned back to work on August 30th, I had a message stating that your vehicle had been delivered successfully and a follow up call had been made. I [wrongly] assumed that you had been provided with 5 star customer service & a follow up call. For this assumption, I apologize. Like I said above, I will take your feedback and use it positively, & I will not assume that something has been done until I verify it myself, as to avoid an oversight like this in the future. I am sorry that you feel you received 2 STAR Customer Service, but I can assure you, it was not intentional, and it is not a common thing for myself or Magic Carpet. Thank you again for your business and I wish you all the best.