Company Response Review Report Review
Amazing customer service

Bret Submitted this review about Magic Carpet Auto Transport
Review made Live: 9/8/2012 5:59:00 PM
It isn't often you see a 5 star review for a company that you end up not using...but let me tell you my story. I needed a car moved from the notheast to the Florida panhandle, but was very tight on pickup dates. After looking at the reviews, I called a few companies for quotes. When I spoke to Greg at Magic Carpet, I knew I had found the company I wanted to work with. Greg was personable and knowledgeable, and started to try to make my move work. I can honestly say that he and I spoke to each other almost a dozen times over the course of three days. He tried every angle to try to make the move work, and there were times where he was calling me back with new thoughts every 10-15 minutes. And, he was calling his dispatchers, too, trying to make it work. Who knew how hard it would be to get a car delivered to the panhandle this time of year...the real issue was the tight time I had for pickup.

In the end, I decided to drive part way and take the Amtrak Auto Train the rest. However, I would use Greg again in a heart beat. In fact, I will recommend him to anyone I know who needs a move. As I said, it isn't often you send a 5 star review for a company that yo ultimately don't do business with. However, if customer service and industry knowledge are important to you, then you absolutely want to go with Greg and Magic Carpet.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Greg
Quote or Order Cost:
$945

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 9/9/2012 10:02:00 PM
*GREG* 360-553-4223 or greg@magiccarpetautotransport.com Hey Bret! Wow, what can i say about this heap of praise!! LOL. This was a great experience for a situation that end in another option. :) I strive to always be dynamic in my approach to finding ways of getting the job done, even if that means helping to suggest ways other than myself. I know that we will work again in the future and I look forward to that opportunity. :) All the best.