In mid April of 2012 we found we were going to have to make a move to Florida. I researched transport brokerage companies and called Magic Carpet based primarily on the reviews on this site. Even though I called 2 months in advance, and even called again three of four weeks before the move date, I was not placed with a carrier until the last week before the move. Customer service from Casey J. my rep was abysmal to say the least. Also, price quote was $1850 initially, by the time of move it magically became $2150. $300 Increase.
We were looking for pickup on Friday or Saturday, June 22 or 23, 2012, Mr J. phoned me about a week beforehand to ask if the driver could come on Monday June 25th. I told him we really needed the truck there by Saturday. He called me back and said no problem truck would come on the weekend. Saturday came and went. No truck, no call. Sunday came and went. No truck, no call. Monday came and almost went; Truck didn't come until LATE MONDAY AFTERNOON- end result, our move was delayed TWO full days and I had to scramble hard to make it work-with lost time and $$$ to me. After repeated calls to Casey J. and conversations with him in which he did absolutely nothing to help or make up for the inconveniences because of delay, he simply stated to me that that is 'how the industry works, customers are matched with a driver that agrees to take their vehicle(s) to the destination required. The transport company can't do anything about delays.' In all of this I received NO COMMUNICATION from Magic Carpet OR the transport company they contracted with about the delay or even when the truck was coming to pick up our cars.
But wait, did I not call nearly TWO FULL MONTHS in advance and called again nearly a month in advance to make sure everything went smoothly? Yes I did. Mr. J. waffled and backpedaled when I pointed this out. Did not want to do anything to help and even said he would have to call the transport company and drop the cars where they were if I wanted compensation (which I did, and still do!) for the botched timing of our cars being picked up. Bottom line: Casey. J. just didn't work on our order until the last week and stuck us with the first company that had an open space on their truck. BTW, when our vehicles arrived in FL, they were dropped off at 11pm at night, driver then told us he needed CASH, Money order, or Cashiers check! I honestly do not remember if I was told that by Magic Carpet (two months prior), that we needed cash, a cashiers check, or money order for the driver; but we had to really scramble hard to lay hold of that money at 11 pm on a Saturday night! Wish someone would have reminded me! Thanks again, Casey J!
Now before you, the reader, decide that I am just being too hard on the company and Mr. Casey J, consider this: If you have a schedule and make arrangements around that schedule, do you not expect, really, DESERVE, communication if that schedule will be disrupted by some issue on behalf of a third party? Doctors appointment? How about taking time off of work to find that once you got to his office the doctor was sick and out that day. Wouldn't it be better to know through a phone call by the receptionist that you shouldn't bother coming in, the doctor is ill? Lost time, lost money because you were JUST NOT INFORMED.
End of the matter is I hope Mr. J, his co-workers, supervisor, owner of the company, and everyone else take the time to read this review and understand what I am saying. I believe our transport was mishandled by Magic Carpet, -not so much that delays shouldn't or can't happen- but that communication didn't happen and compensation was not even considered or offered despite the fact that I specifically asked for it. In the end I paid the full amount to both the Transport company and Magic Carpet for what I consider substandard service in every way. Recommendation? Boo. -Nate H.
