Company Response Review Report Review
Excellent results but communications could have been better

Carol Holliman Submitted this review about Magic Carpet Auto Transport
Review made Live: 12/13/2011 2:30:00 PM
Overall I am very satisfied with the service we received from Magic Carpet and the Delivery driver. Sheila was very helpful in explaining the process and was very responsive to my inquiries. The car was delivered on time and in good shape and the driver was very courteous.

My one suggestion for an improved experience is the communications from Magic Carpet when my request had not been picked up and it was the day I had hoped to have it picked up (my moving day!). I was in the position of leaving town the next day and yet had no solution. Sheila was able to get a driver to commit to a pickup time 3 days later, but it meant I had to impose on a friend to handle it for me on xmas day. I would have liked to be informed more about this risk in advance.

But all worked out ok. The driver ended up coming a day early, which was fine for my friend. I appreciated the service.
Shipment Details
Origin State:
Oklahoma
Pickup:
Early
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1607169
Quote or Order Cost:
$685

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 12/13/2011 3:42:00 PM
Thank you Carol for the review. I apologize over any inconvenience. I will take your constuctive criticism to heart and work on that area as much as I am able too. My customers satisfaction is so very important to me. Hope you enjoy California :) ~Sheila~ FOR YOUR FREE QUOTE CALL SHEILA at 360-834-2900 or email me at sheila@magiccarpetautotransport.com