Company Response Review Report Review
Not worth the money

Fenghui Pan Submitted this review about Magic Carpet Auto Transport
Review made Live: 11/30/2011 5:59:00 PM
I chose this company and paid more deposit because the No. 1 rating. However, I didn’t receive what I paid for. General Sue is nice lady but It seemed she didn’t communicate well with carrier and me, eventually, I have to pay $200-300 more for the fee. Another thing I felt strange is Magic carpet didn’t know the new update pick up date and associated information until I called and told them! I feel the company has no control for the fee and what it did just help you find a driver to ship your car, so the result should be the same no matter which one you use.
Shipment Details
Origin State:
Missouri
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1591504
Quote or Order Cost:
$1120

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 12/4/2011 4:15:00 PM
Hi Pan, Terribly sorry you felt the service was lacking. I was available for you every day that you called and emailed. I also was in contact with the carrier on the estimated pick-up date as well as the delivery date, and several times in between. We cannot predict that they will pick up early and I did my very best to explain to you the entire process several times. I also told you from the beginning that packing household goods may cost you extra money and would have to be worked out between you and the carrier. The cost of your transport without the household goods was $990 not $1120. I actually spent more time on your transport than I usually do with others so again, very sorry you were dissatisfied.