Thank you for your review. Firstly, I want to review the event in question so we're clear how the damage occurred. Just after 8 p.m. on Sunday, December 26, Oxford Nova Scotia RCMP received a 911 call in relation to rocks being thrown from the overpass on Hwy. 104 near Sutherland Lake Nova Scotia. No damage was reported as the rocks may have missed the passing vehicles. A group of 4 or 5 individuals were observed by motorists on the overpass at the time. Again, at approximately 11:20 p.m. on the same overpass, police were called after a vehicle (a car transport carrier with your Truck on board) was struck by rocks that were thrown from the overpass. A total of 7 vehicles were hit that night. Immediate response by police in both incidents did not result in locating any suspects. Although no one was injured, there was damage to your vehicle and the outcome is still unsolved. A police report was filed and remains open. Your claim has been denied due to the event leading to the damage being beyond reasonable control of the driver. In other words the actions of the driver did not lead to this damage occurring. Your own insurance covers this damage. At the time of booking, we provided you a copy of the terms and conditions where this is outlined. I think you and I can agree that this was an act of reckless vandalism that could have ended much worse. One second earlier and we are talking about a potential injury or worse to a driver. He is shaken up from it himself. We did sympathize with your situation, and even though we are not contractually obligated to, we have paid for half of the repair of the windshield and assisted in getting it installed quickly and professionally. We hope you understand our position on this file and why we have these items listed in our terms and conditions. Damage that isn't caused by driver negligence or by a mechanical failure of the truck/trailer that then causes damage to a vehicle, is not covered during transport. Best regards,