This entire review is a lie. We didn't hide anything, we told the customer we needed 7 business days to assign a carrier. It is also in the Terms and Conditions that she read before she signed. Unfortunately 7 days wasn't enough because of the snow storm that hit both locations. We didn't charge anything, answered every phone call, every email. Actually the customer,Toniece Thomas sent me this email during the time we were looking for a carrier. We obviously blacked out her phone number. "Hi Camille, I wanted to touch base with you because I didn't want you to think I was being rude earlier today on the phone. I'm just very nervous that I'll be without transportation. I just felt like I was a little misled in the beginning during the quote process. You have been really patient with me and I appreciate you answering all of my questions. As soon a a carrier becomes available, please give me a call on my cell phone. It's 916-xxx-xxxx. I will be in transit to CO and won't be at the home number I originally gave you. Thank you again for all your assistance and again I apologize if I seemed to be a little witchy. Like I said, this is the first time I'm having to ship a car, I have no family in CO and I'm due to start a new job on the 14th. Any assistance you can provide with getting my car to CO before then would be greatly appreciated. Toniece"