Company Response Review Report Review
Refusal to refund deposit

Todd Eaton Submitted this review about Koban Logistics
Review made Live: 6/22/2011 2:20:00 PM
April 19, 2011, Teddy Riley of Koban Logistics informed me that if I paid the $150 deposit within 24 hours then my vehicle would be picked up the next day because a truck was in the area. I paid the $150 deposit and the next day when I called I was told there was a problem with the truck and the new pickup date was three days later. The next call I made I was told there was a problem with the other truck and the new pick up date would be a week later. This went on and on until finally 3 weeks later a truck was dispatched to where my vehicle was located. The driver, after he was told to call because the contact for the vehicle was an hour away, never called the contact. Instead, the driver waited by my vehicle for a total of 10 minutes and then left. My contact shoed up 15 minutes after the driver left and the driver would not come back. Because weeks had passed, I told Koban Logistics that I was going to go get the vehicle myself and Peter told me that they would refund my $150 deposit. Up to this point our dealings were amicable. Two weeks passed and the secretary at Koban Logistics called and left a message (that I still have) informing me that they were mailing out my deposit to me. Two weeks later I still had no returned deposit and Koban stopped answering my emails and never returned my phone calls. Yesterday, June 20, 2011, I finally got in touch with the secretary and she told me that my dispute was with the merchant, not with Koban. KOBAN IS THE MERCHANT! She told me Paypal was responsible for paying me back my deposit. After a long argument with a very ignorant secretary, I called PayPal and they told me that Koban received their $150 and that they indeed were liable for issuing the refund to me. As it stands now, PayPal is investigating Koban, USAA Bank is investigating Koban, and MasterCard is investigating Koban, all for fraud. I may even have to get an attorney for Internet fraud and wire fraud. This is rediculous
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Maine
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1216
Quote or Order Cost:
$650

Company Response
korey banks from Koban Logistics Submitted this response.
Response Date: 6/22/2011 6:01:00 PM
REFUND CONFIRMATION REFUND CONFIRMATION Order Information Merchant: pay pal Description:SMS-P Invoice Number:BBI0000528356 Todd First There is no reason why we should get a Bad review when it clear to us and yourself that KoBan Logositics found you not one but two drivers. when the driver showed up as mention above the contact person was not there when the driver got there. Which means Dry Run for driver.KoBan Is dispacth company that gets paid for finding you a driver. The $150.00 you put down was my fee for finding you a carrier that must carry a minimum of $750,000 liability and $5,000 cargo insurance which i did.Not only did we do the job but to be able to reply to review we refund full pay and still have our doors open for you and the furture. The shipping world has Thousands of companies world-wide who have benefited from our outstanding drivers and support.Thank you for the opportunity to help you. Billing Information Todd Eaton Hermon, ME 04401 theaton11@yahoo.com Shipping Information Total:US $150 Visa Date/Time:22-Jun-2011 03:47:29 PM ET Transaction ID: 1216 For additional support please call our Operations Center at 888-369-8973 ex 101 Toll Free software from Jtracker 858-259-6084 Thank you TransportReviews