First of all.... there was no change in price and the only money charged was a $100.00 deposit. That is all David lost when he broke the contract. Funny that I have an A+ Rating with the Better Business Bureau and a 5 out of 5 Star Rating on this site after over 14,000 moves in the last 6+ years. Hmmm? Please read on....When David Waddell called me to move his large pickup truck from Nevada to Kentucky there were many storms in 5 states and people were being killed due to these storms. All of this was going on between his point A (Nevada) and his point B (Kentucky). However he was clueless about all of it. When I asked David if he had seen the weather along the route he said "there were no tornadoes is Nevada"!!! Yes I was very frustrated with this guy at that point and may have commented that he is promoting the notion that some people in Kentucky might be a little slow. I can never understand how people never watch the national news? He had no clue what was going on along the route and didn't want to hear it. I sent a truck out after the storms calmed down and well within the terms and conditions of our contract. He is lying about 18 days - it was three days. The problem is ... he never told me he was going to do this so I sent an18 wheeler out to this vehicle auction location where he purchased the large pickup truck. Total waste of time for a third party carrier working for me. I paid the carrier for his trouble out of the deposit collected from this customer. The guy claims I never called him. He was never available - no cell phone! Only a home phone and no answering machine. He broke the contract because my paperwork allows for a few extra days beyond the pickup window in the event of bad weather. He didn't want to hear it. He was too cheap to pay a few extra days of storage at the auction so hired a friend to get it. Like I say in my other reviews... when you deal with the general public (14,000 plus moves by my company) you are bound to run into a few idiots that just don't get it. Now he wants a refund when I gave his $100.00 deposit to the truck driver that got screwed by his lack of communication. He just wants something for nothing and cries when he doesn't get it. There is no refund when I send out a truck and you break the contract. If you are going to be unreasonable - don't sign a contract that clearly lays out the terms and conditions. Every contract in this industry has provisions for when storms cause delays. I have proof of when the vehicle was picked up by his friend at the auction site. Clearly dated and clearly showing he broke my contract. If he told me before I sent a truck on a wild goose chase that he wanted a refund.... I would have said OK. When you make me and a truck driver work for nothing and not tell us what you are doing... that is where I draw the line. No refund.