Review Report Review
Bumpy start, great finish

Isy Aweigh Submitted this review about Iron Auto Transport LLC
Review made Live: 7/27/2016 5:20:00 PM
We got loads of bids but liked Iron Auto's up-front, clear, informative message. Their quote was not the cheapest but it was in the lower 1/3 and they're bonded and insured.

Then we could NOT get hold of them on the phone. I sent an email saying we were about to give up on them. Turns out they were moving offices and our message was what let them know how badly the new phone system was behaving! This phone fiasco is why I down-rated Hold Time to a 3, but Aaron's responsiveness to email kept it from being any lower.

We got a very professional but sincere message from Aaron, saying he understood our position and apologized, but wanted us to know he'd continue to hold out the contract if we decided to let them be of service. We thought it over and decided to believe him.

The contract involved a discount for being willing to wait 1 to 3 weeks for pickup. The truck picked it up the very next day.

It had to be delivered to an address on a tricky dirt road. The truck driver was smart enough to park the rig on the good road and call up, then check with the local (me) about the best way to get on his way safely. That way, the remaining cars on the rig stayed safe, and ours was delivered in the same condition it was picked up in. Perfect.

So, despite a bumpy start, we wound up getting a better service than we paid for, and were truly impressed by Aaron's handling of two cranky people amidst a cross-country move, with dignity and kindness.

No incentives for writing this, just the warm fuzzy feeling of appreciating good service.
Shipment Details
Origin State:
California
Pickup:
Early
Destination State:
Massachusetts
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
51223-ST
Quote or Order Cost:
$945