Due to the complex timing you needed, you were informed on the phone, in the original quote and on your agreement the dates were estimated. Based on those estimated dates and and according to our records you were informed that there was a 1 day delay with the pick up schedule. However after only 1 day of deviation from the estimated pickup dates, we had a truck that was able to pick up the vehicle but you decided to cancel. Also after further investigation we show that you DOUBLE BOOKED your order with another company and this always causes a pickup delay. Your cancellation and your double booking of the order with another company is why your vehicle was never picked up by us. You also failed to mention that your vehicle became inoperable, which means a different truck has to be dispatched. Furthermore your credit card was not charged by us as we DO NOT charge customer credit cards until the vehicle is dispatched for pickup. Interstate Auto Movers move more than 1000 vehicles per month and from time to time there will be a small delay, 90% of the time these delays that are not our fault. However we always have to take the blame for customer errors. Not providing us with the required details such as vehicle status will also cause these delays. Marcus Goldberg II