This customer asked that I move his car 9/9 or 9/10 at 10:12 pm 9/1/16. I did provide him with multiple options at the pricing promised and during the dates promised. I took a deposit of $100 at that time to show our offer has money down but WITHOUT the customer’s signature so he would be confident I could not keep his money even if cancelling at the very last second. The customer’s driver called me 9/9 to advise that even after checking in with the customer the day before pickup to coordinate a 2 hour window the next day, the customer did NOT advise him the car was sold until 9/9 at the very last second. (I called the customer who advised me that he was “Driving the Car”. Meanwhile I refunded both the original $100 and the $500 taken to pay the driver as agreed back on 9/1. I did NOT think there was ANY issue with the customer whatsoever. Meanwhile, another driver (Shown) below picked up his vehicle with another broker taking credit for what I had done and that carrier collected $100 on my behalf. Now you all know why I call it Honest Auto Movers. All my claims are date and time-stamped. Technically this customer is NOT even mine as my last communication with him was 9/9 that I was refunding the money because he was going to driver his car. This day the customer changed his story saying he sold it at the very last second. I am just the guy in the middle and that is all I know. On top of everything else the customer disputed the charges GREATLY SLOWING the refund process which would normally happen in 1 or 2 days. Technically this is NOT my customer but this is what happens when buyers are liars even when I do all the right things. The first bit of data below shows the number of times I assigned drivers. When he canceled I still kept getting calls and assigned drivers as I had these below and several back ups. The LEAD came to our company at 9:48pm 9/1 and by 10:12 I personally wrote the order which was fullfilled at price and on dates but simply never used. NO last second cancellation fee was ever kept which has always been our policy. I get the customers’ signatures on pickup or delivery. New lead: 09/01/16 9:48 pm New quote: 09/01/16 9:48 pm New order: 09/01/16 10:12 pm Posted to CD: 09/02/16 4:57 pm SignedbyCarrier : 09/09/16 11:09 am Dispatched: 09/09/16 11:11 am New order: 09/09/16 3:52 pm Posted to CD: 09/09/16 4:43 pm Re- Signed: 09/09/16 6:40 pm Dispatched: 09/10/16 1:57 am 09/09/16 9:55 am 678-469-9498 - Sounders Transport . Pick up Sunday morning Deliver in 2 days - Driver- vitali - 845-802-4138 Order 09/10/16 12:26 pm Ready and willing Pickup 9/10 and Deliver - Tue Order 09/10/16 7:22 pm 561-526-3808 - Tropical Choice – Pickup 9/11 (In Boston now) Deliver in 2 days Order 09/11/16 10:40 am 862-763-8372 - Old faith full transports Pickup 9/12 delivery in 3 days I okayed the $100 that was protested Order 09/11/16 1:13 pm 413-214-4519 - Quick Trans Mass – Daniel Pickup 9/12 delivery 3 days. Order 09/11/16 9:13 pm 770-870-4935 - Level Transport LLC pick up in the morn 9/12 Darnell Order 09/12/16 1:33 pm Petterson - Pickup tommorow Order 09/19/16 5:59 pm I okayed the $100 that was protested (the customer greatly slowed his refund process not trusting I had long done his refund 9/9/16 as per his request.