Mr. Wang called our very best rep Cindy looking to be on the very next truck out of town. She was not aware that Mr. Wang had already booked with other brokers. (5 brokers in total) Before we ever had an agreement signed we got him a ride. The driver had spoken with him within minutes of placing his order on a holiday July 4th weekend nonetheless. Mr. Wang MUST be mistaking OUR company with one of 5 other brokers where he ALSO placed his order. Even though he did NOT have a deposit and broke the golden rule of listing with a second broker - let alone a 5th broker, we still got him serviced so fast he did NOT even get his agreement back to us before we had a truck. We don't know what GUY he is talking about because Cindy wrote and serviced the order. He must be upset with one of the OTHER brokers. Most importantly let us understand the concept of a deposit as well as duplicate listings. Truck drivers will not call an order where their is no deposit or a duplicate listing for fear the vehicle will NOT be there when they arrive for pickup. Drivers typically learn this lesson BEFORE their first truck payment is made (or missed due to this very tough lesson.) When a company advises you that you can place your order without a deposit, it is usually due to their very poor dispatch failure rate which can be up to 20% in many firms. if you exceed 2% of charge backs or returns with MasterCard or Visa, the firm will lose its merchant card privileges immediately. At Honest Auto Movers we boast a zero percent dispatch failure rate with only 3 failures in the last 17 months moving over 150 cars per week. Drivers often pick loads off the load board placed by Honest Auto Movers at slightly less money due to their confidence that when they receive the dispatch sheet it is complete and the vehicle is ready for pickup and will always BE THERE. If not, the customers' deposit might go to the driver as a consolation prize to ease their pain. Many brokers and carriers do NOT take deposits due to their lack of confidence to service and order and do NOT want to risk a charge back or return. I don't understand what any of our reps could have done to misrepresent anything to do with this particular order solely due to how fast it got fulfilled and at the exact same pricing Mr. Wang had already approved with the other brokers.