Company Response Review Report Review
Maybe I wasn't lucky, but be aware

Jiangtao Yu Submitted this review about Hilton Auto Transport
Review made Live: 11/10/2005 2:52:00 AM
My car finally arrived this Monday, after being delayed again and again and again. It took a grant total of 25 days from NY to CA, which had been promised "7 to 10 days". Nicole answered phones professionally, but she NEVER returned my voice message. So I had to keep calling until she picked up the phone. She couldn't help mostly because she is only a broker, and shipping is out of her control. I got a refund of $50 for the delay, but I have spent hundreds more on rental cars.

Also be aware of this auto shipper, which is called AutoLog. They are slow, and they even stole!!! The shipping policy allowed some household in car so I put a case of books and a case of car kits (both in sealed boxes) in the trunk. After my car arrived, I found both boxed was broken in, with book and car kit all over the trunk. Some of my car kits were even taken away... Don't trust them!!!
Shipment Details
Origin State:
New York
Pickup:
Not Provided
Destination State:
California
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3121
Quote or Order Cost:
$1257

Company Response
Nichole from Hilton Auto Transport Submitted this response.
Response Date: 11/10/2005 2:52:00 AM
We are so sorry this customer had a bad experience with the driver we picked to move his car! It is disclosed that all items are left in there car at there own risk. All of the drivers will not cover the items place in cars. We are sorry that things were delayed and did give the customer a partial refund.