Mr. Roberts its unfortunate that you feel this way. As you know the owner, myself and both dispatchers were in communication with you through the process. I believe you even sent the dispatcher a "thank you" email for her being professional. You paid for a normal transport out of Rhode Island. There was no mention of a guaranty which you know would have cost more money since you are in logistics. The car was delivered one day after the 6th. There are 7 to 9 other cars on these haulers and the pick ups and deliveries sometimes do not go as planned and that's why everything is done in a time window instead of an exact day. It was your choice to pay the balance upfront it was not a requirement by our company. We worked double time to get this car done and made zero dollars trying to keep you happy, it really is unfortunate the way you speak about our company.