Review Report Review
Original Quote Not Honored - Vehicle in Hostage Situatio unless Buyer Pays Extra

Anjula Submitted this review about Heartland Trucking
Review made Live: 5/20/2015 12:05:00 PM
Original quote was $950, I asked them if they could do $850, John agreed. I was asked to pay $200 deposit which I did. He said he has a truck that would be out that day or the following that was Wednesday 5/6 when I signed the agreement. I didn't get any feed back from them regarding the status of the truck. When I called on Friday I was told that the original truck had broke a hydraulic line and they would have to get another truck under it. After a week they finally got another truck driver under it. The truck driver didn't know how to drive my truck had issues loading it and if my husband wasn't there to assist he probably would have taken longer to get it on the hauler then the 1 ½ hours it took.

I received a call the following week from my buyer regarding the truck and they said the driver called and said that he needs $1000 to unload the truck. I am pissed this is not what we agreed upon, total to the buyer should have been $650 COD after me paying the original Deposit. I called and emailed John; After several calls to Heartland trying to get this resolved, Dan called back he said it was because I was pressuring them to get the truck out and that they called the only available driver and this was his price. I was not pressuring them, they were the ones that said they had a truck then said the trucker had mechanical issues, and they said they would get another truck.

John said nothing regarding an additional fee. The only thing John had said that he must be magic as he was the only person to find a driver. I have my authorization in writing and what I agreed upon, I never received an updated authorization for the new price, nor did I agree to it.
Heartland Trucking asking my buyer to fork out an additional $350 on the other end makes me look like a fool to my buyer. Also Heartland Trucking took all the profit from my transition yet they could care less because they made there money being the broker.

Problem is still unresolved. They still wont call me back, I have made numerous phone calls to them and still the owner and the John in Logistic still refuse my calls, making Dan take the brunt of my frustration.

This is a shady company and I wouldn't do business with them. They took my money, made me look like a fool to my buyer, and said that I either pay the driver what he want or the vehicle goes to storage. Nothing like a hostage situation.

DON’T DO BUSINESS WITH THEM!!!!!


Update 5/20/15 Hauler had upper rack on top of the truck cab during the travel, causing several dents where the rack bounced down the road. Caused thousands in damage. Also when the driver loaded the truck he clamped down the front end with a chain and pinched the break lines, cause the vehicle to have no breaks upon arrival. Driver also took several hour to get the truck off. Making it impossible to inspect when the truck in the dark.

Very unprofessional, again Buyer and Seller very unsatisfied and we will be filing a formal claim and compliant with DOT against this company.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Tennessee
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
721156-VE
Quote or Order Cost:
$850

Car Condition
  • Vehicle was damaged