Review Report Review
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES

Nick Submitted this review about Ground Force One
Review made Live: 8/2/2015 9:42:00 AM
While it is a gamble to use a car transport service not knowing whether you will receive good or bad service, I can say without a doubt that it is a 100% guarantee that you DO NOT want to use Ground Force One to do your automobile transport.
The individuals there, (Jackie and Sasha), will inform you that they will assign a driver and give you his or her cell phone number the day before your automobile is to be picked up.
Having this in mind I contacted my driver the day before, no problem. He said he would be there in the morning to pick up my vehicle. I contacted the driver on the morning of the pickup – same thing, no problem he indicated he would be there to pick up the vehicle – no problem. When a few hours went by and he didn’t show up I called him again. This time he told me and I quote “I am no longer working with this company. Someone should have called you to inform you. You can call the main office number but they will probably give you a song and dance.” Upon calling the main number, the designated phone number to leave messages on, and the Ground Force One Emergency Number I received no reply from anyone at this company EVER!!!

It was only after I called the Broker, Dynamic Auto Movers, who set up the job with Ground Force One that I was informed that the only option available for me would be that I would have to drive my car, myself, down to the terminal some 30 miles away to drop it off if I still wanted the car to go on the day of pickup and THEN I was told that the only way for me to get back to my house after drop off was to take a taxi home that I would be fully reimbursed for. As soon as I paid for the taxi they THEN informed me via email that they would only cover 50% of the cost of the transportation even after I provided them with a receipt. When I called them to get the final amount of the cashier’s check I had to provide the driver with I was told they would only cover 35% of the cost of the taxi. Holding my car hostage until I paid the amount they demanded, I had very few options to comply with their demands despite how unethical and dishonestly they had behaved on this transaction.
Again, I know there are a lot of 50 50 situations when you select a company to transport your automobile. The only SURE 100% thing is NOT TO USE this company! No customer service support after hours or weekends – let alone during normal business hours, very dishonest people who change a written agreement on a moment’s notice, no organization, no integrity, and an attitude on the phone that gives the customer the impression that these people don’t have a CLUE what they are doing or how to run a business.
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
53310-XJ
Quote or Order Cost:
$950

Car Condition
  • Vehicle was dirty