Company Response Review Report Review
Price gouging

Frank Submitted this review about Grifo Auto Transport
Review made Live: 4/12/2016 5:54:00 PM
Contacted Melissa Grifo and asked about a vehicle transport from Indiana to New York. I also asked about a military/veteran discount and she stated it would be $450.00. I agreed and provided her my contact information, I never received the quote. I called her back 2 days later and provided her with the correct email address, once more. I patiently waited for communication or an update and no response. I contacted her and she mentioned she would follow up with me. No follow up, when I emailed her again she sent me a screenshot of a previous email. She had enough time to screen shot but not actually respond like an adult with words? At this point I was not impressed by her lack of professionalism and etiquette.

A few days later she has the vehicle picked up with out calling me first to tell me about the 150.00 increase in price. She denies the initial price and continues to email me after I asked her to cancel the contract ,cease all communication at once and not touch my vehicle.

Avoid at all cost. Price gouging and rude.This is verified by others in multiple review sites.
Shipment Details
Origin State:
Indiana
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
79440-IE
Quote or Order Cost:
$450

Company Response
Melissa Grifo from Grifo Auto Transport Submitted this response.
Response Date: 4/12/2016 11:47:00 PM
The client was referred by a previous customer who purchased a vehicle. When the customer requested a military discount I stated I would confirm with a carrier but couldn't guarantee the discount. The customer received the quote and asked to place an order for his vehicle and has harassed me on a daily basis regarding an update. If the client wasn't happy with my service he didn't contact me with any complaints. I've reached out to the customer by phone and email regarding a request from a carrier and no response. The order was dispatched to the carrier and picked up on the same day. I can't cancel a contract after the vehicle has been picked up by the carrier on the same day. The client is confusing our company with another broker, as I didn't provide him with any screen shots. This client has threatened our company because he doesn't understand the arrangement with a broker. I've asked the client to review the contract as the terms and conditions provide a full understanding of the process to arrange with a carrier. The client has also threatened our carrier and stated he will falsely state damage to the vehicle.