Edward thanks for the review and opportunity to work for you! The reason there was no confirmation is because the bike was not touched from the moment we loaded it til we off loaded it, it was never taken off the truck.We inspected the bike at pick up and tied it down according to how we were coordinating our drop off so nothing was touched. We can not help if the battery died or why it died, we car transporters not mechanics and please don't take my reply out of context I am not being sarcastic. It is important to us that all clients are happy but in 18yrs I have never allowed myself to be extorted over reviews. I don't buy reviews to be posted good or bad so when you said if you don't compensate me I will write all over the internet I simply said and I will respect your opinion. We work hard, we employee almost our whole family, transport 13,000 cars and bikes a year, and been in business 18yrs for a reason. We take full responsibility when something does wrong at our fault and will exhaust every effort to make it right but we can not help you bought a bike with a bad battery and wanted us to replace it, Thank you for your feed back.