Company Response Review Report Review
Quick Refund of Deposit when Job Fell through

Ashley Craven Submitted this review about Get it Done Transportation
Review made Live: 12/9/2012 7:42:00 PM
I am a travel nurse and move every three months. This is a fun job but can be very stressful at the same time. I am currently in California and got a job offer to work in Florida. I had a very limited amount of time to figure out how to get across the country quickly and over Thanksgiving. I called multiple car transportation companies and Get It Done seemed to be reasonably priced and Dave was kind and helpful over the phone. They also would let me pack what I wanted inside my car which was important to me since I was moving. Therefore, I decided to go ahead and book my date to ship my car. Dave worked around my busy work schedule to accommodate my needs for travel and sent me information on my driver! At the last minute, the Florida job fell through. I frantically canceled my car shipment immediately. Dave was so understanding of my situation and made my hectic life, at that point, so much easier. He refunded my $270 deposit in a timely manner. Most car transportation companies do not even refund the deposit once the driver is booked. I am so appreciative of Dave's kindness. It made my life a little less stressful than it already was at this time. When I do move to my next destination and it is far away, I will definitely use Get It Done to transport my car!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
142236-PP
Quote or Order Cost:
$921

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 12/9/2012 8:42:00 PM
Ashley, yes most companies policies are once the vehicle is assigned to the driver there is no refund. NOT HERE! Being family owned we understand things happen and they come up and money doesn't come easy! We DO NOT charge a deposit until the driver is assigned and even after that; your deposit is FULLY refundable as long as you cancel at least 24hrs before date assigned for pick up. Thank you for choosing us and sorry your job offer didnt work out, in the future we look forward to GET IT DONE for you!!! Dave Pein 954-688-9190