Hey Marc, Unfortunately in this rare case, as shows in our 250 plus positive reviews, we strive on customer service and guaranteeing our price. Marc is right, unfortunately things got really tough over the holiday week with Christmas and New Year being a week apart, most of the fleet was parked and spending time with there family. I was in communication with Marc throughout the process explaining this but I am not good at stringing my customers along, I had no answer but there was no carrier. I did offer a partial refund for the inconvenience Marc endured during the delay of no more then a week, Marc declined and felt expressing his opinion on this site would bring more peace then receiving a partial refund, which as the owner I cant help but respect. Thank you Marc we will learn and grow from your feedback and strive to continue to raise the bar. Again our 250 plus reviews shows this is a rare occasion and I did try to make right of it. I hope this shows a positive that we are human all of our reviews are legit, uncompensated for and done out of the kindness of our clients heart. My deepest apologizes again