Company Response Review Report Review
No customer service and poor advertising

Mike Submitted this review about Fleet United Auto Transport
Review made Live: 8/24/2005 6:55:00 AM
Because they were the cheapest ($985) "mover," I asked Fleet United to move my 2-week-old vehicle (small SUV) from VA to CA. I reviewed their website and it said cars will be picked up in 1-8 days and the gentleman I spoke to on the phone also told me the same thing. He even went as far to clarify to me that it meant 1-8 business days. 1-8 days was not a problem with me so they emailed me a copy of their contract and I filled it out and returned it without reading it completely (MY FAULT!). Although their website advertises that they will pick up in 1-8 days, the contract they send out says nothing of the sort. I did not realize this until almost 3 weeks after I sent the contract back and my car had not been picked up yet. After calling Fleet United on a daily basis (because they have no sense of customer service and will not call you) one of the gentlemen there pointed out that the contract says, "pick up dates are not guaranteed." My fault for not reading the entire contract but who does. After reading what he pointed out, I realized he was correct but the wording is even tricky itself; it says "pick up days are not guaranteed due to road hazards, weather," etc, (which is understandable) but then it simply says later in the contract "pick up days are not guaranteed" period. Seems like quite a sham to say, "Yes we'll move your car but it may not be 'till next year." Do not go with this "business." During my entire ordeal all I asked of Fleet United was for them to call me periodically to let me know what the status of picking up my car was coming and even after asking this of them they still never called. Worst customer service I have ever had.
Shipment Details
Origin State:
Virginia
Pickup:
Not Provided
Destination State:
California
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Bill and others
Quote or Order Cost:
$985

Company Response
from Fleet United Auto Transport Submitted this response.
Response Date: 8/24/2005 6:55:00 AM
Mike basically explains everything to you. He went with a "cheap rate" No the rate was fine, but gas prices spiked due to Hurricane Katrina. Its unfortunate but it is the business. When fuel goes up, customers want their rates to stay the same, but that can lead to delays. He states we never phoned him... But that is because the guy CALLED everyday, sometimes twice a day. If we have no new info, there is nothing for us to call him about. And if he calls us everyday. He gets his answers with us on the phone. Nice guy, But he is right on one very important thing. Our contract states everything. And he should have read it.