Hello Maribeli, we apologize for any inconveniences incurred upon you. Our records indicate we had two carriers consigned to your order but you refused both based on time restrictions. Fidelity had to pay two dry-run fees to your property after you refused each shipment after confirming them. A partial refund was made back to you of $115.00, where Fidelity only kept the remaining $80.00 admin fee. Please note Fidelity also incurred 2 dry-run fees which we were unable to recover from you, in addition to, we still offered you a partial refund despite being unable to charge you for 1 rescheduling fee, and 2 dry-run fees. We had to cancel the order because we could not afford to keep sending trucks to your property without payment in advance.