Good evening Humberto, Our records indicate that you were working with us and two other brokers to transport your vehicle. We were the last result for you since our price was the highest. After waiting an extended amount of time with the our competitors you hired us. We advised you due to the circumstances we would require payment in advance because we needed to show drivers that this load was confirmed. In order to do that, a dispatch fee was required. We dispatched a carrier to transport your vehicle, but as it turns out the other brokers also consigned the carrier but took a lower dispatch fee from you. Due to this, you opted to go with the cheapest option and asked that we refund you back your dispatch fee despite the agreement you signed. We understand that you wanted to pay the lowest option, but this is why we disclosed to you prior to beginning of the order our policies regarding services rendered and our refund policy. We offered you a partial refund based on the surrounding circumstances but instead you opted for a charge-back. The charge-back was then disputed into our favor based on the agreement you signed and we still refunded you the partial amount despite the work completed. We understand this review was written as a way to vent your frustrations, but proper clarification is needed when explaining the decisions made. We make sure disclose all policies prior to working on an order for any client so as to not leave room for misinterpretation. It is the responsibility of you, the client, that if you do not understand the terms you agreed to, to make sure you ask us for clarification so you can make an informed decision.