Review Report Review
UNETHICAL AND DECEITFUL!!

Brian Submitted this review about Fidelity Auto Shipping
Review made Live: 7/29/2015 11:20:00 AM
**Review updated due to Fidelity Auto’s continued deceptive business practice**

I was recently informed by this website’s administrators that Fidelity Auto tried to remove my original post by claiming I was never a customer of theirs (see original review below). I submitted proper documentation to the administrators substantiating my correspondence with Fidelity Auto and my original review was reposted. Fidelity’s blatant and deceitful act further proves how unethical they are, how desperate for business they’ve become, but more importantly how they have no regard for their customers. It has become apparent to me these shameful acts are condoned by its owners and/or executives. In my humble opinion, Fidelity’s association with the auto transportation industry has discredited the entire industry, scaring away potential customers by fostering mistrust. Additionally, take caution while reading some of the reviews on Fidelity. I am certain transportreviews.com takes every measure to ensure the authenticity and reliability of each review, but some of the excellent reviews seem a bit over stated (transportationreview.com can't police everyone with 100% accuracy). I noticed it's either a raving review of 4 stars or disappointing review of 0 stars, which may explain the 3 stars oppose to a lower satisfaction rating.

Original Review:
Requested auto transportation services on 04/27/15 & paid $145 "booking & processing" fee; transaction was made over the phone with senior account exec (Lorena). I called Lorena the following day (04/28) to cancel my request, submitted an email to the customer care center as indicated by Lorena, and was assessed an $80 "administration fee" despite no attainable services being rendered. I spoke with "Eddie" in customer care center to request "administration fee" clarification, but was provided a short sighted and unreasonable answer: "...we have to be able to pay our employees for their work". This puzzled me, because no actual manual labor was performed other than speaking to me over the telephone. Furthermore, Eddie attempted to make a comparison with booking an airline ticket and how customers are assessed fees for changing or canceling their ticket; I refuted by informing him airlines should not assess any fees if a fully-refundable ticket is purchased.

I am currently working with 2 other reputable auto transportation companies, and both have disputed Fidelity's "adminstration fee" claim. Both companies recommended, for future reference, to never authorize or pay any fees up front until services are rendered. I have also submitted a complaint with the Better Business Bureau (BBB) in order for Fidelity to change their business practice.
Shipment Details
Origin State:
Florida
Pickup:
Not Provided
Destination State:
California
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
491321
Quote or Order Cost:
$1045