We are sorry you had a bad experience with us Dwaine. We want to assure you that we take the utmost concern with the thought of you not receiving any communication for 7 days. Here at Fidelity Auto Shipping all of our clients receive phone calls on a daily basis. The reason you were not hearing from us verbally was because you never setup your voicemail. This was ultimately the reason why we could not schedule your pickup properly. We contacted your phone once a day with updates leading up to the scheduled window. Then upon consignment proceeded to contact you morning and afternoon. We emailed you daily, morning, afternoon, and evening to get a hold of you. We assigned a carrier who could not reach you either. Once the carrier did get a hold of you, we were then informed of your intention to cancel. This is why a refund was not given back to you. The carrier went out of his way to pick up your vehicle and was not informed until he was already in the area. We had to reimburse his fuel costs. We're sorry this situation ended the way it did and you were not satisfied, but please understand we can only do so much when the shipper is not letting us know what's going on. If you felt that we were unable to reach you in 7 days, we'd hope that you'd contact us back in that time to check what was going on. When we did finally retrieve you, you informed us you wanted to cancel upon which we informed you of the situation.