Company Response Review Report Review
Stole my money-Do not use-Dishonest broker

Joe McGinnis Submitted this review about Fast Auto Movers Inc.
Review made Live: 9/17/2011 7:57:00 PM
I had been trying to set up transport with Fast Auto Movers for 2 weeks. Finally, Peter Odiot from Fast Auto Movers called me on a Saturday afternoon & said to send my car to FL it would cost $625. $150 had to be sent to him immediately and a mover would be at my house in 2 hours to pick up my car. He told me to pay the driver $475 upon his arrival. He took a credit card number over the phone & immediately charged the $150. The carrier didn't show up that day at all. I tried to call Peter, but he didn't answered his phone the rest of the day. I finally reached him Sunday afternoon. He "acted" surprised that no one picked up the car. He said he'd call the carrier & call me right back to let me know either way what was going on. Once again, I didn't hear back from him the rest of the day. I tried to call his cell throughout the day & evening (which is advertised to be the 24/7 cell for the company), but my calls went straight to voice mail, which was full and wouldn't take my messages. Monday morning I called the office and was told they couldn't do anything and would have to contact Peter. Finally, Monday afternoon Peter decided to answer his phone. I told him I had missed the window to have my car sent to Florida because the carrier never showed up and I wanted a refund. He said OK. Later that afternoon the carrier called me. He said that he spoke to Peter Saturday Morning & told him the carrier wouldn't be coming. Still, Peter called me Saturday afternoon & lied to me about the carrier coming just to take my money. It's been over a week now & no one will return my calls and I am still out $150. I am in the process now of filing a police report. On a side note, the office staff was very rude and unresponsive. They're well versed in giving you the run around. DO NOT USE THIS CARRIER. THEY ARE THIEVES.
Shipment Details
Origin State:
Virginia
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
W548852
Quote or Order Cost:
$625

Company Response
Peter Odiot from Fast Auto Movers Inc. Submitted this response.
Response Date: 9/22/2011 1:16:00 AM
this is what I got from the carrier....passed it on to the client...he ok'd it....we collected our deposit for a completed dispatch... Subject: RE Order 548852 Date: 9/9/2011 10:47:17 P.M. Eastern Daylight Time From: do-not-reply@centraldispatch.com Subject: RE Order 548852 Date: 9/9/2011 10:47:17 P.M. Eastern Daylight Time From: do-not-reply@centraldispatch.com Reply To: To: petersbiz@aol.com Sent on: Sent from the Internet (Details) Internet Address Card Attached ********************************************** ** Please Do Not Reply to this Email ** It Will be Sent to an Unattended Mailbox ** To reply to this member, first be sure that you are logged in to CentralDispatch and then click: ** http://www.centraldispatch.com/protected/client_email.php?id=7Tym4BqZAJnneody&dsid= ********************************************** ................Pete: Looking to get this car for today 9/9 or tomorrow 9/10. Please call me here ext. 1003............. - - - - - - - - This email was sent by Best Transport Inc (954-978-9400 - Pompano, FL) and was delivered directly to Fast Auto Movers Inc. (954-251-0347 Meagan - Hollywood, FL) via CentralDispatch.com.............................................. this is the email we got Saturday from the carrier after they got the dispatch and realized there was an Issue.......... ....Best Transport.... Subject: Re: Mustang Date: 9/10/2011 5:02:53 P.M. Eastern Daylight Time From: do-not-reply@centraldispatch.com................. My driver left the area, but I can schedule it for the beginning part of this week if you want. Please advise........................................ This email was sent by Best Transport Inc (954-978-9400 - Pompano, FL) and was delivered directly to Fast Auto Movers Inc. (954-251-0347 Meagan - Hollywood, FL) via CentralDispatch.com....................................... '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' by saturday mid day we had collected and figured this was a done deal...once I was away from anything we got the other email with a reschedule request. But it wasnt good enough for the customer because he was upset about waiting around all day saturday for the pick up....Fast Auto movers is a middle man going by what the drivers tell us they are going to do...we are not behind the wheel or work for the truckers... ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, this reservation was made:............................................ 09/07/2011 03:38:03 pm ADMIN booked Pete 98.77.236.1 ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' car was dispatched : ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 09/10/2011 03:21:06 pm ADMIN Transaction ID: 3849848981 Payment Method: XXXX3700 Amount: 150.00 Customer Name: Joseph Mcginnis 98.203.61.161 '''''''''''''''''''''''''''''''''''''''''''''''''''' refund was issued on: ''''''''''''''''''''''''''''''''''''''''''''''''''''' 09/16/2011 05:03:57 pm ADMIN refund Transaction ID: 3863830570 Payment Method: XXXX3700 Amount: USD (150.00) Customer Name: Joseph Mcginnis '''''''''''''''''''''''''''''''''''''''''''''''''''''''''' So who's making up Stories here....it didn't take 2 weeks and we cant refund money until it clears in our system...sometimes 48-72 hrs...he called on the 12th to cancel and he got his money back as soon as we could...Sorry the driver had to reschedule...but the car was going to be picked up tuesday...but Joe was not ok with that and requested his money back. they Still could have provided the service.