Express Auto Transport regrets that Carlos feels unsatisfied with the service he received from Express Auto Transport. Carlos claims he was guaranteed a specific pick up and delivery dates. Express Auto Transport does not guarantee dates with our standard service. The reason for this, is that there are several varibles that are beyond anyone's control. This is what happened in this particular case. The truck had mechanical problems which caused dely in the delivery. In fact, the normal time to assign a motorcycle to the truck is ten days. Carlos' motorcycle was assigned to the truck in only six days.