Company Response Review Report Review
Nice at first

Dincoo Submitted this review about Evergreen Auto Transport
Review made Live: 8/8/2011 12:21:00 PM
I first contacted Evergreen along with a couple of other companies to get rates to move an oversized vehicle. I felt comfortable and according to all the ratings they seemed to be reasonable. Then I booked them. They call you back everytime until you book them, good luck after that!


I was never contacted whtn our vehicle was asigned, I had to call them to get updates, THEN when I spoke to the people at the auction house the vehicle was being loaded and all seemed to be good. BUT the vehicle would not fit. Nobody notified us. EVER.

They really dropped the ball here. The dispatch from the drivers' company said they were not notified that it was oversized, and said he called Linda and told her (which she claims to have not known about at all) that they could not load the vehicle and I did not find out until I called to inquire about the delivery time.

I did not receive ANY notification about ANYTHING from them at all, they say they will call you back and never do.

Bottom line: DONT USE. They also go by the name of A-1 Transport. Beware....
Shipment Details
Origin State:
Oklahoma
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2609
Quote or Order Cost:
$1500

Company Response
Amy from Evergreen Auto Transport Submitted this response.
Response Date: 8/9/2011 1:30:00 PM
Dina, I apologize that there have a been a few bumps in the road concerning shipment of your vehicle. With it being such a massive vehicle it has been a bit challenging in assigning a carrier to transport it. I assure you we are working very hard to get it shipped to you as soon as possible. Here at Evergreen Auto Transport our customers are our number 1 priority and your complete satisfaction with our services is our goal. -Linda