Company Response Review Report Review
VA simple car transport

Bryan Submitted this review about Elite Auto Carriers
Review made Live: 7/23/2010 11:02:00 AM
After having a major accident on a highway in VA, I can honestly say that dealing with Elite Auto was WORSE than the accident. We contacted several companies to transport my car from southern VA to northern VA (~6 hrs driving). Elite Auto had the lowest quote and also stated, both on the phone and on the contract, that they would deliver the car on the SAME DAY. One day went by, no word. We tried calling and left several voicemails but no response. Two days, we received a response that we would get it the next day. Three days, same thing. No truck has picked it up yet, they are very busy, they will call us back. NO CALL BACK. Four days, still no car. We contacted another transport company and suddenly Elite Auto is very interested in our business again and is fighting with the other company so that they can keep our business. We agree, but now they want to charge us another $100 more than the original quote and the car still cannot be delivered for another day. Five days, still no car, and now I have missed my family vacation all because I made the wrong choice with Elite Auto.

LOOK AT THE NEW YORK BETTER BUSINESS BUREAU WEBSITE. GRADE: F. FOUR COMPLAINTS, NO RESPONSE.

If this happens to you, talk to your bank. You should not be charged for services NOT RENDERED. Our bank refunded our deposit and will now make sure they are refunded the deposit by Elite Auto.
Shipment Details
Origin State:
Virginia
Pickup:
Never
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Cotto
Quote or Order Cost:
$300

Company Response
Rene H. Perez from Elite Auto Carriers Submitted this response.
Response Date: 7/25/2010 10:21:00 PM
The customer double booked with another company prior to booking with Elite. The customer admitted to booking with both companies only after I put a representative from CD Auto Transport and him on a three way call. The customer's car was listed on Central under CD Auto Transport (for a higher price) and my company, Elite Auto Carriers. By him listing his car with both companies, it led to a bidding war. This made it difficult to locate a driver. The customer was aware of the double booking fee, as it states clearly in our terms and conditions (which he signed). I also verbally discussed the double booking fee which made him irate and verbally abusive. I have all proof and documentation that he booked with CD Auto Transport and my company. This documentation is available upon request. So please remove this rating. Thank you