Company Response Review Report Review
Late Delivery not even at my place, damaged car, terrible customer service

Audi Submitted this review about Earth Auto Shippers
Review made Live: 1/13/2012 10:55:00 PM
Earth Auto Shippers rep did not coordinate with third party auto mover: third party auto mover delayed shipment by 1 week b/c of lack of communication between Earth Auto Shippers rep and them. I had to drive 2+ hours to the third party's facility to timely pickup my car. Third party hired by Earth Auto Shippers was not qualified: my car's parking brake malfunctioned upon delivery, the driver's facility was a complete mess (mud everywhere, no asphalt/pavement, driver full of dog hair). I made mistake of authorizing up to $X for shipping, and the Earth Auto Shippers rep charged my card for that amount despite me not being able to get them to nail down a price. Earth Auto Shippers rep was active in discussing options with me initially, and once I signed agreement the rep would not return my calls when I needed help. When I discussed these issues with Earth Auto Shippers rep and requested partial credit, Earth Auto Shippers rep kept saying he was helping me out and thought I was making this all up. Next time, I'll hire another company to ship.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Ohio
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
M. Stein
Quote or Order Cost:
$700

Car Condition
  • Vehicle was damaged
Company Response
Rebecca Wilson from Earth Auto Shippers Submitted this response.
Response Date: 8/2/2012 9:09:00 AM
Carrier worked out a schedule with client and client later decided they wanted the car to deliver sooner than the original schedule. Damages were paid to the client in full.