Review Report Review
No resposobility for damages

Kae searles Submitted this review about Eagle Auto Transport
Review made Live: 12/19/2023 1:23:00 PM
On November 24th I took two of my vehicles to car to The Eagle Auto Transport location 240 E Lake St #103, Addison, IL 60101 to be transported to Las Vegas. Vehicle#1 a jaguar SUV Vehicle #2 a jaguar sedan and Everything seem to have been going very well. I explained to the manager that the jaguar XF sedan will need to be jumpstarted to be moved due to the battery having low cells because I did not drive the car. The guy understood and proceeded to take pictures inside and out of both cars . I explained the jump process to him and also explained you need to jump the car from the trunk because the battery is in the trunk of them car. On November 26th the manager from called me stating he could not start the car. I explained to him again how to start my car. So he called me on face time and during the face time call I saw that he was using my jaguar SUV to jump start my jaguar car.i didnt understand why a auto tow and transport needed to use my SUV to jump start my car. He did not ask me for my permission to use my car to start the other one this was done without my consent.I felt this was a situation where he didn't want you use. The tow truck or a professional battery jumpstart on my car when im paying over 2 grand for service.I didnt know if this was discrimination or just bad practice or service I just wanted this to be over. During the face time video call I noticed he had the jumper cables connected at the front hood of the car after I explained to him that the battery of a jaguar is in the trunk. He stated he has never heard of this. I told him they are in the truck. He hung up the phone saying he could not get it started. I explained it will get a flight from las Vegas to chicago to ensure my vehicles are not damaged and properly transported. He said the driver is going to come back tomorrow because he had to take another car. I said ok. On November 28th the Eagle Auto Transport manager called and said it was very difficult but both trucks are on the truck and will be delivered it said ok. When they car was delivered we could not turn them car off because the start button was broken. We asked the driver he said go call them ma nager so I zelled him they money to play for the transport. Called they manager and he told me the starter was broken and if told him its was not.
Shipment Details
Origin:
Addison, Illinois 60101
Pickup:
On Time
Destination:
Eagle Auto Transport, Illinois 60101
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
14659776 Eagle Auto Transport
Quote or Order Cost:
$2100

Car Condition
  • Vehicle was damaged