I'm not even sure where to start. Biggest problem with this company, their communication is awful. When I say awful, I mean worst I have ever experienced and I come from an industry where communication is one of the most important tools. Let's get into the details. Please bear with me as there is a lot to go over.
Car was to be picked up by the 29th. I made arrangements to have it delivered to a friend so they could have the 5 day window. The last day came for the vehicle to be picked up and I still haven't heard anything from anyone. So I email and call my service rep. (Not going to name names. Complaint dept. already has them) with no response. When I do finally get in touch with him and he realized I wasn't happy, I wasn't able to get him back on the phone after that. No matter how many times I called. I finally called dispatch myself. Which is the only time I talked to someone who actually cared and could tell me what was going on. So thank you Nick. You get 5 stars but you are literally the only one. My customer service rep literally gets a Zero. Doesn't even deserve 1 star.
Anyways, finally get told the day the car is supposed to be picked up that they are still trying to find a truck that comes to my destination and eventually wouldn't be able to be picked up until 3 days later. Well I have to be at work in my new city by then so that won't work. I end up having to drive it to a friend's house, leave it with him. He had to take a day off work so he could be there when it was SUPPOSED to get picked up (we'll get to that). But whatever, at this point it is out of my control and I'm just trying to get everything situated so I can hit the road and get back to work myself.
Now, let's get to the driver and how the pickup/drop off went. Car was supposed to be picked up on a Thursday. On Wednesday, I get a call from the driver saying he will be picking it up between 6-8 PM that night, not Thursday as discussed and planned. So again, I have to adjust. I call my friend, who cancels his plans with his little girl for that night so he could be there between 6-8 PM. Well about 7:30 rolls around, haven't heard anything. I try to call the driver. No response. Text. No response. Call again. No response. Seams to be a trend. Well at literally 09:30 at night he calls back and says he is down the road about 15 mins away. So AGAIN, I scramble to get in touch with my buddy. Who just put his little girl down for bed that night and was winding down himself. So he stays up and finally about 30 mins later, the driver pulls up. That's how the pickup went. Now since he picked it up a day early, you would think he would get it here by the delivery day. Nope. Delivery day comes and the driver calls and says he will be here the next day (Super Bowl Sunday) and will call me in the morning to meet up and deliver the car. Fine, no problem. At least it made it. Next morning, no call. Lunch comes and goes and then finally as I am getting settled in to watch the Super Bowl. Yep, you nailed it. He finally called and was 30 mins out. Which he then tried to get me to meet him at a dealership which I refused. I did pay for door to door delivery because my car hasn't passed smog and sticker on the tag is expired so I don't really want to be driving this thing through the city. I finally agree to meet him right off the interstate right outside my neighborhood. The one thing the did get right is my car made it here in one peace. But overall one of the worst experiences of my life when moving. And I move cross country a lot for my job. 3rd time this year and this has by far been the worst experience so far.
Long story short, even if it's a little more expensive or hassle at the beginning. DO NOT use this company. Go with anyone else. It's at least worth a shot. Trust me, you do not want to go through the headache and hassle I went through.
Shipment Details
Origin:
Imperial Beach, California 91932
Pickup:
Late
Destination:
Bremerton, Washington 98312
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
36159
Quote or Order Cost:
$1225
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