NIGHTMARE of a move with Dumbo.
If I could give zero stars I would!
DO NOT USE THEM!
They are more expensive then any other movers i chose them thinking at least I would get good service....
Boy was I WRONG!
1. They kept adding hidden fees that added to well over TWO THOUSAND DOLLARS. (All after my stuff was already on the truck).
2. The movers scratched and damaged my furniture. (They told me it was the movers first week on the job)
Why would Dumbo hire inexperienced movers???
3. THEY LEFT WITHOUT FINISHING THE JOB!
My children had to sleep on the FLOOR.
Dumbo decided to leave before setting up the beds and children cribs. (They are supposed to set it up according to the contract).
4. I WAS BULLIED VIA HARRASMENT TEXTS AND CALLS from Matt and Vlad from management and the driver any time i brought up a concern.
5. They delivered on my Friday night (my sabbath) when we agreed in contract not to.
6. I had a very small move and it took them over 13 hours to complete since the movers didn't want to work!
6. THEY LEFT MY STUFF IN THE STREET UNATTENDED! They apparently had somewhere more important to be during the move!
Maybe some of my stuff were stolen!
7. They left after the move with their moving equipment in my house making a huge inconvenience for me and my family. It's all still in my house.
8. When I tried calling for customer service they didn't care and simply told me to deal with it.
9. When packing my furniture they put tape directly on all my things now I have duct tape glued to all my furniture!
I WOULD NEVER ADVISE SOMEONE TO USE DUMBO.
DO NOT USE THEM.
BETTER USE ANYONE ELSE.
TRUST ME.
IT IS SIMPLY NOT WORTH IT IF ANYTHING GOES WRONG THEY WILL THROW YOU DIRECTLY UNDER THE BUS!
I have video documentation of all the above.
I never want someone to have the experience my family went through.
Please, DO NOT use Dumbo!
Shipment Details
Origin:
Brooklyn, New York 11213
Pickup:
On Time
Destination:
Los Angeles, California 90077
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7500.00
Quote or Order Cost:
$7500
Car Condition
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