Company Response Review Report Review
Cross Country Transportation

James Stewart Submitted this review about Domestic Auto Transport
Review made Live: 6/5/2010 10:41:00 AM
This was the first time I had ever used a service like this so I was pleased when Holly at Domestic Auto Transport took the time to explain how it all works. The customer service I received from her and Domestic Auto Transport was excellent however the tranportation company that was used was a different story. Despite the "terms and conditions" of the confirmation letter and the described method of payment listed on the bill of lading provided by "ELT AUTO TRANSPORT" stating "cashiers check or cash only" the driver refused the CitiBank issued cashiers check and demanded cash to release the vehicle. Needless to say that put me in a difficult position to immediatley come up with the "cash" when I had already secured a "cashiers check", couple that with being across the country away from the CitiBank branch office where the check was issued made things extraordinarily precarious. Holly and Domestic Auto Transport did a fantastic job. ELT AUTO TRANSPORT dropped the ball and did not complete the transaction in accordance with our agreement. I would recommend Domestic Auto Transport and would specifically ask for Holly but would nix the whole deal if ELT AUTO TRANSPORT was involved and would be dissapointed to find out that Domestic Auto Transport contracted for their services in the future after the manner in which they treated their customers.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Georgia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3854702
Quote or Order Cost:
$1250

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 6/7/2010 2:43:00 PM
Thanks so much, Jim!! It was definitely a pleasure doing business with you....thank goodness you were able to get that cash on the spot. We are putting that carrier on our DO NOT USE list. I apologize for the inconvenience and we will not be using their services in the future. Thank you so much for your feedback regarding this issue. Call me if I can be of assistance in the future :) -HOLLY 360-834-6013 or holly@domesticautotransport.com