Company Response Review Report Review
Average Auto Transport Broker

Mert Ustun Submitted this review about Domestic Auto Transport
Review made Live: 9/13/2011 4:19:00 PM
My experience with this company was satisfactory overall except a few issues.

While they seem to offer a $30 rebate, this does not come for free and they want you to write a review for them here in transportreviews website. This is fine so far but they also prohibit the review to be about the carrier/driver and demand it to be only about the broker's office & customer services. A broker has to take responsibility for the carrier it finds for you and that's exactly why people pay a percentage to the broker, not just for quickly answered calls/quotes.

Luckily, my car was only slightly scratched (and also got dirty naturally) but I doubt this broker would care if it had been otherwise. They would probably just give me the contact details of the carrier/driver they assigned (and I had no idea about) and leave themselves out.

Overall, I don't think any of the other brokers would be any better so it makes sense to go with the least of the evils and select a known big broker (they have some other popular brokers along with Domestic managed by the same company so they are a big network).
Shipment Details
Origin State:
Texas
Pickup:
Early
Destination State:
Oregon
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3945915
Quote or Order Cost:
$920

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 9/14/2011 11:33:00 AM
If you are looking for GREAT customer service please contact Lori at Domestic Auto Transport at 360-834-6013 or at lori@domesticautotransport.com - Thank you for the wonderful review! I am glad we had your vehicle dispatched within 72 hours and delivered on time as expected. If you ever need assistance with a transport or know of anyone who may- Please send them my way. It would be my pleasure to assist in the transport of vehicles motorcycles boats SUV and Trucks- I wouldn't miss an opportunity to work with great customers! Thank you again Lori M.