I fully realize that this company is a broker, and does not actually move vehicles itself. However, brokers do have to find good truckers, and based on this experience, it appears that this company has access to good ones.
I bought a car from my friend in Louisiana. He was leaving town on Sunday, and I needed to arrange transport by then. I called late Tuesday afternoon and spoke to Steve Craig. I explained my short time frame for getting the car picked up. He assured me that the chances of finding a truck by Sunday were good. I was skeptical because of all the things I had read about long waits for pickups, but decided to give it a try. The next morning, I had an email from Steve saying that he had found a truck and that pick up would be on Thursday or Friday. The car got picked up on Thursday and arrived in California on Sunday, far faster than the 7 to 10 days that I had expected. The trucker was friendly, soft-spoken, and efficient. I tipped him a few extra bucks for the speedy transport.
I got several quotes and though AAA Discount was not the cheapest, I was impressed by their attempt to be transparent and educate the consumer. The company had a good rating at Better Business Bureau and on this site. The only question I had was the small number of reviews on this site, but I was persuaded by the fact that this company does not charge the customer until a truck has been assigned. Steve confirmed this, and explained that because he does not get paid until a truck is assigned, he has incentive to find a truck as quickly as possible. This is key to getting your vehicle moved and not sitting for several weeks. I had a short time frame and Steve met it. No extra fees were charged for the short notice.
This shipping was practically door to door (truck tries to get close to your house but has to find a spot big enough to load and unload the car). Much better than other companies like DAS, which uses terminals and charges extra for door to door. The problem with terminals is that they usually aren't in the best part of town and your car sits in a big lot with other cars, where it can be damaged, vandalized, or broken into.
Shipment Details
Origin State:
Louisiana
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
300595
Quote or Order Cost:
$800
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