Company Response
Mike Rupers from
Direct Express Auto Transport Submitted this response.
Response Date: 7/24/2009 5:44:00 PM
Our outstanding record speaks for itself. We ship nearly 2,000 vehicles per month with very few complaints. Sometimes we goof, and maybe we did here and maybe not. If you are shipping from one populated area to another, then there is over a 90 percent chance your car will be picked up and on its way within 7 days. When you are shipping from or to a remote location, such as in this case, then it may take longer and we are quite clear about that.
We are sorry for any inconvenience and wish the customer well.