Company Response Review Report Review
No Pick up

R Submitted this review about Direct Express Auto Transport
Review made Live: 7/22/2009 3:03:00 PM
Company repeatedly got basic info incorrect which partially lead to the 2 weeks before I finally cancelled. It took 4 detailed attempts to get p/u info accurate. Each rep did something different/inconsistent. I had to call each and every time to find out status, they never called with any info. Inital carrier's phone number disconnected that Direct Express provided. Driver's number accurate, but he had no idea why his number was listed, he said he moved a vehicle for DE months prior. He had never been contacted by his dispatcher or anyone from Direct Express. All in all a completely disorganized effort with one hand having no idea what the other was doing. Price offered was low. You get what you pay for or I didn't get anything but, "Wow, I've never seen this happen before." was the service rep's comments.
They have offered to finally refund deposit, although not in hand yet. Told me it would take 10 business days. It took them 2 minutes to take it from my account. Then spoke to Supervisor who said 2-4 business days for refund. We'll see.
Shipment Details
Origin State:
Illinois
Pickup:
Never
Destination State:
Ohio
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
64043
Quote or Order Cost:
$360

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 7/22/2009 4:14:00 PM
We assigned two different drivers to transport this customer car, the second one twice and each time they flaked. That rarely happens - which is why our rep was in disbelief. What can we say but that in the end it was our fault. For what it is worth, those drivers are now denied the ability to transport any of our vehicles. As for the refund, it takes 2-4 days to route back to the customer card. Already done on our end. We are sorry for any inconvenience to this customer.