Company Response Review Report Review
Car transport

Z White Submitted this review about Direct Express Auto Transport
Review made Live: 4/25/2020 10:04:00 AM
I used this service because of the great price. turned out to be a nightmare. my vehicle were supposed to arrive in 3 to 5 days it ended up taking 3 to 4 weeks. The delivery persons truck broke down and they told me there is nothing they can do about it I had to drive over an hour to pick my vehicle up. Horrible experience will never use again!! 00000 STARS
Shipment Details
Origin:
Garland, Texas 75043
Pickup:
On Time
Destination:
Minnesota
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
475
Quote or Order Cost:
$500

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 4/25/2020 4:42:00 PM
We are sorry that customer Z. White had a bad experience. We totally understand his frustration. The carrier had a major breakdown and it took forever to fix. When that happens, which is rarely, it's only a few days, but this was weeks. We sincerely apologize.