Company Response Review Report Review
Very Late

Glory Caimares Submitted this review about Direct Express Auto Transport
Review made Live: 7/22/2017 12:54:00 PM
Their window of pick-up is false. I asked for specific dates and when the date arrived, they said it could be a week later. Had to leave keys with a neighbor so that my client could make it across the country before they had to start their new job. I had to pay an extra fee and my client was very upset their car didn't leave North Carolina while they were still in the area.
Shipment Details
Origin State:
North Carolina
Pickup:
Late
Destination State:
Utah
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
181026
Quote or Order Cost:
$995

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 7/23/2017 5:35:00 PM
Looks like agent Glory Caimares speaks before being having the facts. We assigned a driver for her customers, Erica & Jason, three days after it was made available. That's very fast sports fans, especially considering North Carolina to Utah is not that easy. However, Erica and Jason blew two attempts by the carrier to pick up their vehicle and the driver could wait no longer and got on the road. Whose fault? Glory Caimares customer, of course. We hope Ms. Caimares attracts more reliable customers in the future and learns restraint when it comes to online reviews about situations in which she was not directly involved.