Company Response Review Report Review
Colorado to Oklahoma

Jacqueline Consaul Speaker Submitted this review about Direct Express Auto Transport
Review made Live: 5/29/2015 10:02:00 AM
I was pleased our vehicle was delivered quickly and in good condition. However, when I set up the service I was never sent conformation, when I called back I was informed that our pick up and delivery dates were set up incorrectly, for the period we were moving I had to add additional people to the contract to have the vehicle picked up from. Once I added them I was told that I would get a conformation email, I had to call back a few times to receive one, my email was incorrect on your side. Each time I called I stressed that I wanted all calls to cone through me, I did not want anyone to contact the other people on the list directly. This was not done. The driver call my father in law directly, who then called me and I had to follow up with your company to insure this was correct, this provided a waste of time that would have been avoided if my requests would have been followed. Also the driver was quite ruse and gave the appearance that picking up our vehicle was quite an inconvenience to him, he also requested my father in law to drive the vehicle on to the truck, he sold not be asking this it is his job and he is the one that has the experience, my father in law told him no and that he needed, after that I was told he appeared more inconvenienced. Upon delivery the driver call my husband's phone not mine as was requested. When the driver arrived he showed the same demeanor of inconvenience. He arrived very early which was fine except he was not being curious of that. As he was un chaining the vehicle he wasdoing this forcefully and loudly. Many of our neighbors were very upset. He also asked my husband to drive the vehicle off the truck, which he said no, the driver should do this. The driver told my husband the he would have to help him quick was fune, except everytime he asked for my husband's assistance he would be very rude and tell he is wrong and not to help, It was get rude to ask for help and get mad when you receive it. My husband might have been incorrect, but this is not job it is the drivers.

I happy we received it in a good condition and quickly. It was just not to most efficient and pleasant experience.
Shipment Details
Origin State:
Colorado
Pickup:
On Time
Destination State:
Oklahoma
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
150965
Quote or Order Cost:
$667

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 5/29/2015 10:51:00 AM
Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Jacqueline Consaul Speaker is happy with the fast delivery but overall dissatisfied with the service. Seemingly little things do matter. We take her concerns constructively and will speak to the driver. We wish Jackie well in all her future endeavors.