Company Response Review Report Review
Shocking Direct Express is still in business

Drey Submitted this review about Direct Express Auto Transport
Review made Live: 5/15/2013 3:47:00 PM
Direct Express is absolutely the most shoddy run organization. We made the reservation 45 days ago for a pick up between May 9th and May 15th - called Direct Express today [for the 10th time since May 9th] - they still had not been able to reserve a transport - - WHAT

if your business is to broker auto transport, don't you think you would have great relationships with all the auto transporters around the country - Funny, we found another transporter today [seriously, Direct Express couldn't recognize a reputable auto transport if it was sitting in DE's parking lot], when I told the new auto transport company about our horrific experience with Direct Express - the new auto transporter responded: [granted he had to stop laughing so he could speak]

"Direct Express is the worst company you could have contacted - they are one foot on a banana peel - they probably won't be in business long enough to get the auto shipped from North Carolina to Texas"

'nough said - Direct Express is a Direct MESS!!!!
Shipment Details
Origin State:
North Carolina
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
139066
Quote or Order Cost:
$1400

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 5/15/2013 7:38:00 PM
Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Mona Mendoza is dissatisfied with the service. Ms. Mendoza was fully advised that opting to ship her Chevy Tahoe Enclosed instead of Open might slow things down and that is what happened. We have been in business almost ten years and doing just fine thank you. We wish Mona Mendoza lucks of luck in all her future endeavors.