Company Response Review Report Review
They FAILED !!

Jeff Submitted this review about Direct Express Auto Transport
Review made Live: 12/5/2012 12:17:00 PM
They were almost the lowest bidder so I verified many times that the rate was firm. Absolutely zero follow up! They never called me.... I had to call several times begging to get a status. They only said "it is on the board and no driver has been assigned". I offered to change the delivery point to ANY city in Northern California. This went on for 15 days until they refunded my deposit.
Shipment Details
Origin State:
Missouri
Pickup:
Not Provided
Destination State:
California
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
134303
Quote or Order Cost:
$784

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 12/6/2012 6:10:00 PM
Our outstanding reputation including A+ rating with the Better Business Bureau speaks for itself. We are sorry that customer Jeff Henenfent is dissatisfied with the service. Contrary to his assertion, Mr. Henenfent did not change his remote location until three days before canceling. We wish Mr. Henenfent lots of luck in all his future endeavors.