My car arrived damaged in Colorado. The rear quarter panel, tail light and bumper. Relatively small damage, $2,000, illegal to drive due to the broken tail light. Even though this is not good, it is a risk that all people take when having their vehicle transported. My complaint is the way the damage was handled. The damage involved the transporter I hired, Direct Connect out of Fort Lauderdale Florida and another trucking company. I reported the damage via phone at the time, wrote the damage on the bill and wrote an email to the company by following their directions in reporting it. I tried to get Direct Connect to take ownership and get my vehicle fixed but got the run a round for two weeks with daily calls. Lies, Lies Lies abound each day I contacted them, just biding time hoping I would go away. First I was told that my car slipped off the truck and accidents happen by Marlo. Then I was told by Kevin, of UZ Inc, the claims person on the Colorado side that another truck backed into my transporter and damaged my car....then I was told by the other truck company that was not the case, the other company wanted to report it to the police, when my transporter driver left the scene of the accident with my damaged vehicle. Marlo finally deferred to the owner, John, who did call me a week after I reported it to my insurance company, (the third week) along with all the pictures and documentation. John admitted this could have easily been fixed and said he had some checking to do and he'd call me back. He never did call me back. He did call me back after my car was fixed at a body shop after going through my own insurance company. This is my first review ever and when I put it in, they check with the company to verify that I am actually a customer of this company. When Direct Connect was contacted they stated I was NOT a customer of theirs so this review was initially taken off the website till I could prove that I was indeed their customer. If that isn't insult to injury and totally unethical, I don't know what is. A company trying to get my review off the internet by lying once again and saying I wasn't their customer. I would never recommend this company to anyone who wants to do business with a reputable company, one that actually cares about the service they give and the follow-up they provide in resolving issues or problems.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5022703-HY
Quote or Order Cost:
$1025
Car Condition
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